Shipping & Returns

Physical Prints

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We want you to love your artwork! If your order arrives damaged or incorrect, please contact us within 7 days of delivery at [your email] with a photo and order number.

 

Returns & Refunds:

• Damaged, misprinted, or incorrect items will be replaced at no cost to you.

• We do not accept returns or exchanges for buyer’s remorse or incorrect sizing, so please check dimensions carefully before purchasing.

• If your item was lost in transit, we’ll work with the shipping provider to resolve the issue.

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Note: Since all prints are made to order, we are unable to restock returned items.

Digital Downloads

Due to the nature of digital products, all digital sales are final and non-refundable. Once a file is delivered, we cannot offer a return or exchange.

However, if you encounter any issues with your download or accidentally purchase the wrong file, please email us and we’ll do our best to help.

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If you have any questions, email us at jaquelinecharlestonart@gmail.com and we’ll be happy to help.